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General terms of reservation

General terms of reservation

General terms of reservation:
Last updated on 28th May 2010 (previous version - updated on 1st January 2010). All bookings made at the hotels on the romanian seaside will be made at least 7 days prior to arrival. Only minimym 3 nights of accommodation will be processed.

1. ANY ON LINE OR ANY BY PHONE BOOKING MADE has as its starting point the accommodation offer published on one of CREATIVE EYE SRL TRAVEL AGENCY sites and consequently ABIDE BY THE TERMS DISPLAYED ON THESE SITES.

2. Sending a booking request does not guarantee the rooms ferm bookin.
3. All requests are processed by human operators and will be confirmed and considered ferm only after the payment of accommodation will be made(fully or partially).

4. Payment will be made on the basis of a proforma invoice issued by SC Creative Eye SRL and sent by fax or email after the confirmation of the accommodation spaces availability.

5. Payment can be made by cash deposit at any branch office of Transilvania Bank and Bancpost Bank, by bank transfer or by credit card, by online system.
6. To make a reservation, customers will pay 100% of the tourist services requested in a number of rates and terms set by the proforma invoice.

7. After the payment has been made, the customer will receive the accommodation voucher by fax, email or mail, which will guarantee the requested services.

8. The tourist is responsible for checking the information listed on the invoice and on the voucher to avoid inconsistencies between the requests and the services charged by the agency.

9.The reservation is considered completed only after full payment of the requested accommodation services.

10. All reservations are subject to booking terms and conditions of the costomer contract. To view and print the contract, please click on the link below Tourist Contract.